Reverberations & Transformations: the Changing Soul of BPO

The Game of Life

Gatsby's Return?

From Hobgoblin to Hero: What if Outsourcing Stepped out of the Shadows?

The End of the World News

Tiger Burning Bright: GPT-3 Released into the World

Along the Frictionless Plane: The Case of ThinScale

Twilio & Electric Imp: Testing Business Models in the Wild

Managing a Chaotic Network Environment: Choose Reinforcements Wisely

Can Offshore Outsourcing Keep up with the Kardashians?

Outsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?

Gazing Toward a Digital Shore

Outsourcing: Etherized Upon a Table?

Groans of Globalization (Present-Tense Sci-Fi)

Cisco: Racing to Deliver a Connected Digital Experience

Avaya: Between the Push & the Pull

Genesys: A Cloudburst of Microservices

Ten Years Gone: Remembering a Blinkered BPO Backlash

The Strange Case of Europe's Missing Tech Giants (A Poirot-Inspired Mystery)

The Teleperformance Innovation Experience Center (TIEC): Serving Disruptors & the Disrupted