Contractors that are willing to change with us will prosper and grow. Those who don’t, and resist it, will be gone. ―Stephen Feinberg, U.S. Deputy Secretary of Defense Hear that, BPOs? Transform or disappear. I recently attended Govini's 4th Annual 2026 Defense Software & Data Summit as well as McAleese’s 17th Annual Defense Programs Conference here in Arlington, Virginia in order to cross-fertilize insights from the increasingly prominent defense sector with what’s happening in the...

The transformation of the contact center is not only determining the future of customer contact… but helping us understand the future of...

It's like a boulder rolling down a hill — you can watch it and talk about it and scream and say Shit! but you can't stop it. It's just a...