Fiji's Mutinous Digital Waves
Introduction The overarching metaphor of my new book , The Widening Turn: America & the Accelerating Sweep of Innovation , is the United...
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BLOGS
Stephen Loynd
- Jun 12, 2023
- 5 min
Sweeney Astray? (Nesting in a Synergistic Ecosystem)
cracked bell hoarding grace since the first saint rang it – it will curse you to the trees, bird-brain among branches. – From, Sweeney...
1040
Stephen Loynd
- May 26, 2023
- 7 min
Eating Innovation (a Cautionary Tale)
I was clearly in a strange country but all the doubts and perplexities which strewed my mind could not stop me from feeling happy and...
510
Stephen Loynd
- Jan 25, 2023
- 8 min
Code Red: Watching our AI Revolution
The Tsar had fallen. It was an event of gigantic significance, and yet, neither in Russia nor abroad was the significance more than dimly...
1260
Stephen Loynd
- Dec 9, 2022
- 5 min
Quest for Fire
As 2022 winds to a close, the wonders of Generative AI is one of the biggest stories of the year. Our trek across AI's version of the...
450
Stephen Loynd
- Aug 29, 2022
- 6 min
Metaverse Rising
The metaverse is a subject of unending debate. Nobody seems to agree on what a future metaverse might look like… or what it might mean....
640
Stephen Loynd
- Jul 31, 2022
- 5 min
Startled Birds
Have you noticed how the silence of four o’clock in the morning instills in one the same kind of disquiet that inhabits the trees before...
410
Stephen Loynd
- Mar 2, 2022
- 14 min
The Lowell Loop: Tech Punches a Hole in the Sky
Bizarre associations sprang into his mind like enchanted crickets. – Novelist Vereen Bell on American poet Robert Lowell I’m calling it...
720
Stephen Loynd
- Dec 29, 2021
- 7 min
It’s All Going Too Fast
Is it me, or is everything moving too fast? This fledgling decade opened with Covid barreling into our consciousness, speeding across the...
920
Stephen Loynd
- Aug 11, 2021
- 23 min
Prometheus Unbound: the Emerging Engagement Landscape
It’s late summer, 2021, and we’re at a turning-point in the world of consumer and employee engagement. And when a series of announcements...
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Stephen Loynd
- Jul 26, 2021
- 8 min
The Great Game: Exponential Tech’s Hidden Hand
Can anything really great grow in a short time? – Socrates to Glaucon Last month I wrote a blog featuring a skeptic’s view of the...
560
Stephen Loynd
- Jun 30, 2021
- 7 min
Automation’s Future Fictions?
Most near-future fictions are boring. It’s always dark and always raining, and people are so unhappy. – Haruki Murakami Earlier this...
610
Stephen Loynd
- May 17, 2021
- 10 min
Alvaria: Abuzz with Ambition
Pre-Covid: The Push to Innovate the CX Increasingly intelligent systems are flickering to life across a host of customer environments....
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Stephen Loynd
- Apr 28, 2021
- 7 min
The Generals in their Labyrinth: “Outsourcing” in Mexico
Over the course of the past year, I’ve been writing a bit (here and here, for example) about what effects the pandemic might eventually...
650
Stephen Loynd
- Apr 26, 2021
- 8 min
Employer Maximus: “Win the Crowd”
As enterprises continue to adapt and manage the ongoing Covid crisis, it’s important to remember that companies don’t operate in a social...
590
Stephen Loynd
- Apr 14, 2021
- 6 min
BPOs in a Startup World
Last month I wrote a blog about the power of ideas to build on one another over time and influence the world, and how that kind of...
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Stephen Loynd
- Mar 31, 2021
- 6 min
Reverberations & Transformations: the Changing Soul of BPO
Lately I’ve been taking note of how many BPOs are marketing their transformation into new kinds of service providers. Earlier this month...
540
Stephen Loynd
- Jan 31, 2021
- 4 min
The Game of Life
It seems as if everybody is talking about GameStop. The saga is just the latest episode in our continuing, quickening drama of...
550
Stephen Loynd
- Dec 31, 2020
- 5 min
Gatsby's Return?
Goodbye, 2020. At the end of this historic and difficult year, one somewhat surprising question has been on my mind. As hard as this past...
520
Stephen Loynd
- Oct 31, 2020
- 7 min
From Hobgoblin to Hero: What if Outsourcing Stepped out of the Shadows?
It’s All Hallows’ Eve, 2020, and we’re haunted by Covid19’s effects on our health and economy. As jobs are lost amid businesses’ ongoing...
600
Stephen Loynd
- Sep 29, 2020
- 4 min
The End of the World News
More and more is happening…. More connectivity occurs now in a calendar year than occurred in a million years a billion years ago. So...
780
Stephen Loynd
- Jul 30, 2020
- 6 min
Tiger Burning Bright: GPT-3 Released into the World
I spoke with a very special person whose name is not relevant at this time, and what they told me was that my framework was perfect. If I...
880
Stephen Loynd
- Jul 22, 2020
- 7 min
Along the Frictionless Plane: The Case of ThinScale
Innovation, security and end-user experience are at the core of our ethos and act as touchstones throughout the development process...
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Stephen Loynd
- Jul 13, 2020
- 5 min
Twilio & Electric Imp: Testing Business Models in the Wild
On July 9, 2020, Twilio announced that it had recently acquired Electric Imp (which had raised over $40 million in funding prior to the...
770
Stephen Loynd
- Jul 9, 2020
- 8 min
Managing a Chaotic Network Environment: Choose Reinforcements Wisely
In 2020, enterprise telecommunications infrastructure is a communications ecosystem in a state of flux. This expanding, often vast...
550
Stephen Loynd
- Jun 29, 2020
- 8 min
Can Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching cable TV. - Kim...
950
Stephen Loynd
- May 12, 2020
- 8 min
Outsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned...
1020
Stephen Loynd
- Apr 5, 2020
- 9 min
Gazing Toward a Digital Shore
The name of the seminar was “Paradigm Shifts.” It was one of my first required college classes. In retrospect, it’s easy to see that our...
460
Stephen Loynd
- Mar 26, 2020
- 7 min
Outsourcing: Etherized Upon a Table?
For sixteen years as an analyst, I’ve been hearing one constant refrain from business process outsourcing (BPO) and contact center...
550
Stephen Loynd
- Feb 29, 2020
- 9 min
Groans of Globalization (Present-Tense Sci-Fi)
Cromwell was about to ravage all Christendom; the royal family was undone, and his own forever established, save for a little grain of...
1230
Stephen Loynd
- Feb 16, 2020
- 6 min
Cisco: Racing to Deliver a Connected Digital Experience
The following are some thoughts on the recent Cisco Collaboration Analyst Summit, which I tuned into remotely via Twitter, LinkedIN, and...
740
Stephen Loynd
- Feb 7, 2020
- 6 min
Avaya: Between the Push & the Pull
Avaya ENGAGE took place earlier this week. I followed along via Twitter and Facebook to think it through, seeking to discern what’s ahead...
960
Stephen Loynd
- Dec 6, 2019
- 4 min
Genesys: A Cloudburst of Microservices
Toward 2020: Deeper into the Cloud Genesys, the private software company and customer experience (CX) platform supplier, held its annual...
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Stephen Loynd
- Nov 27, 2019
- 4 min
Ten Years Gone: Remembering a Blinkered BPO Backlash
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When it comes to...
560
Stephen Loynd
- Nov 20, 2019
- 5 min
The Strange Case of Europe's Missing Tech Giants (A Poirot-Inspired Mystery)
The Case Set Forth It was Saturday night, November 9, 2019 – less than two weeks ago – and I was thinking about how so much of history...
880
Stephen Loynd
- Oct 30, 2019
- 3 min
The Teleperformance Innovation Experience Center (TIEC): Serving Disruptors & the Disrupted
The spring of 2004 seems like a long time ago. I was poking around online, trying to learn more about a company by the name of SR...
1440
Stephen Loynd
- Oct 21, 2019
- 2 min
The Virtual Office: Adapting to Unpredictable Times
An almost revolutionary ferment is in the air. Significant protests have flared-up in a range of cities such as Santiago, Hong Kong,...
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