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BLOGS
stephentloynd
Jul 2215 min read
Fiji's Mutinous Digital Waves
Introduction The overarching metaphor of my new book , The Widening Turn: America & the Accelerating Sweep of Innovation , is the United...
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Stephen Loynd
Jun 12, 20235 min read
Sweeney Astray? (Nesting in a Synergistic Ecosystem)
cracked bell hoarding grace since the first saint rang it – it will curse you to the trees, bird-brain among branches. – From, Sweeney...
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Stephen Loynd
May 26, 20237 min read
Eating Innovation (a Cautionary Tale)
I was clearly in a strange country but all the doubts and perplexities which strewed my mind could not stop me from feeling happy and...
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Stephen Loynd
Jan 25, 20238 min read
Code Red: Watching our AI Revolution
The Tsar had fallen. It was an event of gigantic significance, and yet, neither in Russia nor abroad was the significance more than dimly...
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Stephen Loynd
Dec 9, 20225 min read
Quest for Fire
As 2022 winds to a close, the wonders of Generative AI is one of the biggest stories of the year. Our trek across AI's version of the...
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Stephen Loynd
Aug 29, 20226 min read
Metaverse Rising
The metaverse is a subject of unending debate. Nobody seems to agree on what a future metaverse might look like… or what it might mean....
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Stephen Loynd
Jul 31, 20225 min read
Startled Birds
Have you noticed how the silence of four o’clock in the morning instills in one the same kind of disquiet that inhabits the trees before...
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Stephen Loynd
Mar 2, 202214 min read
The Lowell Loop: Tech Punches a Hole in the Sky
Bizarre associations sprang into his mind like enchanted crickets. – Novelist Vereen Bell on American poet Robert Lowell I’m calling it...
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Stephen Loynd
Dec 29, 20217 min read
It’s All Going Too Fast
Is it me, or is everything moving too fast? This fledgling decade opened with Covid barreling into our consciousness, speeding across the...
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Stephen Loynd
Aug 11, 202123 min read
Prometheus Unbound: the Emerging Engagement Landscape
It’s late summer, 2021, and we’re at a turning-point in the world of consumer and employee engagement. And when a series of announcements...
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Stephen Loynd
Jul 26, 20218 min read
The Great Game: Exponential Tech’s Hidden Hand
Can anything really great grow in a short time? – Socrates to Glaucon Last month I wrote a blog featuring a skeptic’s view of the...
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Stephen Loynd
Jun 30, 20217 min read
Automation’s Future Fictions?
Most near-future fictions are boring. It’s always dark and always raining, and people are so unhappy. – Haruki Murakami Earlier this...
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Stephen Loynd
May 17, 202110 min read
Alvaria: Abuzz with Ambition
Pre-Covid: The Push to Innovate the CX Increasingly intelligent systems are flickering to life across a host of customer environments....
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Stephen Loynd
Apr 28, 20217 min read
The Generals in their Labyrinth: “Outsourcing” in Mexico
Over the course of the past year, I’ve been writing a bit (here and here, for example) about what effects the pandemic might eventually...
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Stephen Loynd
Apr 26, 20218 min read
Employer Maximus: “Win the Crowd”
As enterprises continue to adapt and manage the ongoing Covid crisis, it’s important to remember that companies don’t operate in a social...
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Stephen Loynd
Apr 14, 20216 min read
BPOs in a Startup World
Last month I wrote a blog about the power of ideas to build on one another over time and influence the world, and how that kind of...
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Stephen Loynd
Mar 31, 20216 min read
Reverberations & Transformations: the Changing Soul of BPO
Lately I’ve been taking note of how many BPOs are marketing their transformation into new kinds of service providers. Earlier this month...
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Stephen Loynd
Jan 31, 20214 min read
The Game of Life
It seems as if everybody is talking about GameStop. The saga is just the latest episode in our continuing, quickening drama of...
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Stephen Loynd
Dec 31, 20205 min read
Gatsby's Return?
Goodbye, 2020. At the end of this historic and difficult year, one somewhat surprising question has been on my mind. As hard as this past...
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Stephen Loynd
Oct 31, 20207 min read
From Hobgoblin to Hero: What if Outsourcing Stepped out of the Shadows?
It’s All Hallows’ Eve, 2020, and we’re haunted by Covid19’s effects on our health and economy. As jobs are lost amid businesses’ ongoing...
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Stephen Loynd
Sep 29, 20204 min read
The End of the World News
More and more is happening…. More connectivity occurs now in a calendar year than occurred in a million years a billion years ago. So...
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Stephen Loynd
Jul 30, 20206 min read
Tiger Burning Bright: GPT-3 Released into the World
I spoke with a very special person whose name is not relevant at this time, and what they told me was that my framework was perfect. If I...
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Stephen Loynd
Jul 22, 20207 min read
Along the Frictionless Plane: The Case of ThinScale
Innovation, security and end-user experience are at the core of our ethos and act as touchstones throughout the development process...
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Stephen Loynd
Jul 13, 20205 min read
Twilio & Electric Imp: Testing Business Models in the Wild
On July 9, 2020, Twilio announced that it had recently acquired Electric Imp (which had raised over $40 million in funding prior to the...
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Stephen Loynd
Jul 9, 20208 min read
Managing a Chaotic Network Environment: Choose Reinforcements Wisely
In 2020, enterprise telecommunications infrastructure is a communications ecosystem in a state of flux. This expanding, often vast...
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Stephen Loynd
Jun 29, 20208 min read
Can Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching cable TV. - Kim...
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Stephen Loynd
May 12, 20208 min read
Outsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned...
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Stephen Loynd
Apr 5, 20209 min read
Gazing Toward a Digital Shore
The name of the seminar was “Paradigm Shifts.” It was one of my first required college classes. In retrospect, it’s easy to see that our...
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Stephen Loynd
Mar 26, 20207 min read
Outsourcing: Etherized Upon a Table?
For sixteen years as an analyst, I’ve been hearing one constant refrain from business process outsourcing (BPO) and contact center...
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Stephen Loynd
Feb 29, 20209 min read
Groans of Globalization (Present-Tense Sci-Fi)
Cromwell was about to ravage all Christendom; the royal family was undone, and his own forever established, save for a little grain of...
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Stephen Loynd
Feb 16, 20206 min read
Cisco: Racing to Deliver a Connected Digital Experience
The following are some thoughts on the recent Cisco Collaboration Analyst Summit, which I tuned into remotely via Twitter, LinkedIN, and...
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Stephen Loynd
Feb 7, 20206 min read
Avaya: Between the Push & the Pull
Avaya ENGAGE took place earlier this week. I followed along via Twitter and Facebook to think it through, seeking to discern what’s ahead...
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Stephen Loynd
Dec 6, 20194 min read
Genesys: A Cloudburst of Microservices
Toward 2020: Deeper into the Cloud Genesys, the private software company and customer experience (CX) platform supplier, held its annual...
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Stephen Loynd
Nov 27, 20194 min read
Ten Years Gone: Remembering a Blinkered BPO Backlash
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When it comes to...
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Stephen Loynd
Nov 20, 20195 min read
The Strange Case of Europe's Missing Tech Giants (A Poirot-Inspired Mystery)
The Case Set Forth It was Saturday night, November 9, 2019 – less than two weeks ago – and I was thinking about how so much of history...
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Stephen Loynd
Oct 30, 20193 min read
The Teleperformance Innovation Experience Center (TIEC): Serving Disruptors & the Disrupted
The spring of 2004 seems like a long time ago. I was poking around online, trying to learn more about a company by the name of SR...
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Stephen Loynd
Oct 21, 20192 min read
The Virtual Office: Adapting to Unpredictable Times
An almost revolutionary ferment is in the air. Significant protests have flared-up in a range of cities such as Santiago, Hong Kong,...
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stephentloynd
Jul 2215 min read
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