TrendzOwl has a set of overlapping areas of focus
Business Process Outsourcing (BPO)
Stephen has been covering the global Business Process Outsourcing (BPO) space since 2004, providing expertise on industry trends and opportunities worldwide and publishing research including competitive landscapes and forecasts and analyses.
Customer Experience (CX), Employee Experience (EX), User Experience (UX)
The new world emerging is a world of immersive technologies and experiences. And improving the CX, EX, and UX is one of the primary drivers behind enterprise technology investment.
Times are changing – but are companies changing fast enough to keep up with rising customer expectations? Can they deliver a holistic, unified Customer Experience? Companies that don’t embrace digital will pay a heavy price.
Enterprise Mobility Management (EMM)
Building on his experience at a telecom start-up in the early 2000s, Stephen has grown increasingly interested in mobile devices as the largest global delivery medium that is still in its early phases.
Trade & Investment
Stephen’s experience at the Massachusetts Trade Office in the mid-to-late 1990s allowed him to experience how globalization and technology are changing the world. He continues to stay abreast of global trends and regulations impacting corporations and government agencies alike.